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Q: Can I return or cancel the dress if I change my mind?
A: Even standard size dresses are made to order for each customers. The custom nature of our dresses means our cancellation and Return Policy is stricter than other items, so it's important to order carefully.
Q: Will I be able to alter my dress if I receive it and it doesn't fit exactly right?
A: Yes. If your size fluctuates or you want to modify the dress slightly, we always leave a few inches in the seams so that your local tailor can easily make alterations as needed. Dresses generally have a margin of 1 inches on either side of a seam. Flower detailing, beading or belts/ribbons may limit ability to let a dress out.
Q: How much tax or duties would I pay?
A: We sold our items to worldwide, and the import tax policy is very different in different countries. The tax will be on buyer's account. We will declare low value USD30 as sample dress or lower value for accessories to help buyer to avoid high tax,if you have special request, please contact us when you place the order.
Q: Can I order this dress in a different style/fabric/length?
A: We could custom make it according to your detailed request if the changed points are workable.There will be certain customer made charge based on the detailed custom made request.
Q: Would I pay extra cost if to custom make the dress with my own measurement?
A: All dresses are custom made after order, even for standard size. And we will not charge extra custom made charge if your measurement are not of plus size range.If your size or measurement are of plus size, our labour cost will be increased as well as the shipping weight, we would charge USD30 plus size charge.
Q: How to custom make the dress to fit me better?
A: Please provide below measurement:
Hips-( please note this is the biggest measurement of hips including butt)
Front length from top shoulder through nipple to floor with heels-
Natural height from head to toe-
Q: Will the dress looks exactly as shown on the pictures?
A: Please note that our items are hand-made, and they cannot be 100% exactly like the items in the photos. Just like hand painted pictures, painting the same image twice can never be exactly the same. Each listing is for making you an item which is about 80-90% like the item in the photos we have provided.If you have any specific requirements, you must inform us prior to production to avoid any possible alteration fees.
Q: How can I make sure I'm ordering the right size?
A: When ordering a dress for your special occasion online, you're right to pay close attention to getting the size right! Since we're an international company, our clothing may run larger or smaller than the standard sizes you're used to. Checking the actual measurements in our size chart and comparing them to your own measurements before placing your order is the best way to avoid size errors.If you're ordering a custom-sized dress, it's especially important to get your measurements exactly right. Getting professionally measured is the most reliable way to ensure the final product reaches you perfectly tailored. Be sure to check out our measuring guide.If your size fluctuates or you want to modify the dress slightly, we always leave a few inches in the seams so that your local tailor can easily make alterations as needed. If you have any other questions about ordering the right size, don't hesitate to contact us.
We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our dresses (including sashes, and wraps) are made-to-order, whether you ordered a standard size or custom measurements, and the materials cannot be reused once the creation process has begun. The good news is that after placing your order, there is still time to change your mind. Please refer to our cancellation and return policies below for details.
- Item cancellation requests received within 24 hours of payment confirmation will be eligible for a full refund.
- Item cancellation requests received within 24 to 72 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.
- Item cancellation requests received more than 72 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost.
- Once your order has been shipped, it can no longer be cancelled.
If you would like to cancel your order, please contact us via inbox message, we will reply you in one working day.
Your satisfaction is of the utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the dress or clothing has been made to the standard size or custom measurements that you specified. Try on your dress or clothing as soon as possible without altering, or washing the dress.
If you are returning or exchanging dresses, clothing, or accessories, please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair, no perfume.evening dress bridesmaid dresses vestido de festa robe de soiree vestidos de festa evening dresses cheap clothes china vestido de festa evening party vestido festa abiye formal dress abendkleider robe de soiree longue vestidos de festa vestido longo party dresses vestido de noche mermaid evening dresses vestido longo de festa vestidos largos
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Shipping, There are two key factors which will affect the time you receive your items.
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Return Policy: If the product you receive is not as described or low quality, the seller promises that you may return it before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe) and receive a full refund. The return shipping fee will be paid by you. Or, you can choose to keep the product and agree the refund amount directly with the seller.
Seller Service: On-time Delivery, If you do not receive your purchase within 60 days, you can ask for a full refund before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe).
Protecting Your Purchase from Click to Delivery
Full Refund, if you don't receive your order
You will get a full refund if your order does not arrive within the delivery time promised by the seller.
Full or Partial Refund, if the item is not as described
If your item is significantly different from the seller's product description, you can choose